FAQ's

We were founded in Australia in late 2018. Our base of operations is based in Hurstville NSW Australia. We have now expanded to Tauranga NZ.

We are constantly updating the products available on our website. If you want a particular model that is not available on our website, contact us at orders@zlights.co.nz and we may be able to specially order it in for you.

We are able to deliver to any address within New Zealand. We are also able to deliver to most countries around the world.

We accept payments via Visa, Mastercard and Amex or you can pay with PayPal. We also accept bank transfers and will require a copy of the remittance for order processing. Otherwise, we have to wait for the payment to appear in our statement.

All products sold by zlights are fully covered by manufacturer's warranty. Manufacturer’s warranty is valid only within New Zealand and commences from the date you receive your delivery. We highly recommend you keep the receipt from your electrician as evidence in the event of a warranty claim.

International Warranty

Please be informed that our manufacturers' warranty is only valid within New Zealand. However, we do offer 12 months replacement policy in the unlikely event of damaged or faulty goods. Shipping cost will be the responsibility of the buyer.

After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment, we will contact you within 2 business days of receiving your order. After your order is processed, we will notify you by email when your order has reached our warehouse for picking. We will also contact you by email, SMS or phone when your order is shipped with the relevant tracking information.

Orders are processed Monday - Friday (excluding public holidays) from 7am - 3:30pm NZDT

The majority of our range is custom made to order, delivery normally takes 6-8 weeks direct to your door. During this period you will be provided production updates, so you know exactly how your feature piece is going.

We understand that it is tempting to book your electrician well in advance. However, we strongly recommend holding off your electrician appointment until after you have received your order. This would allow for an adequate amount of time to ensure the contents of your order have arrived safely and to accommodate for any unexpected delay in delivery, which is unfortunately beyond our direct control.

We provide free shipping insurance on all deliveries. Therefore, if you receive a damaged or faulty product, we will arrange for it to be replaced for you. A refund or store credit is only available if the product is no longer available. 

You must notify us of any damaged products within 7 days of receipt of your order. If you receive a damaged item, please email orders@zlights.co.nz

Yes, you can be rest assured that it is extremely safe.

All transactions on our website are encrypted with the latest industry standard SSL (Secure Socket Layer) to ensure buyer privacy and protection. If you are still unsure about using your credit card online, then we suggest using other payment methods like PayPal or call us. 

For all Commercial orders, a non-refundable 50% deposit is required to secure the order. Orders paid in full can be held in our warehouse for as long as required. If only a deposit has been paid on an order, further storage fees will be applicable to keep items stored in our warehouse.