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Continue ShoppingShipping & Delivery Policy
zlights offers FREE tracked delivery for online orders over $99. Orders below $99 have a flat rate fee of $15.
Orders are processed Monday - Friday (excluding public holidays) from 7am - 3:30pm AEST
Our range is made to order, the typically delivery lead-time to your door is 6-8 weeks from the date of purchase. During this period you will receive weekly updates to ensure everything is on track and you are kept in the loop. As we understand communication is vital.
Tracking advice will be sent to your email, once your order has dispatched.
In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our team.
In the event of a large online promotion, our orders team can get quite backed up due to a massive influx of orders in a short amount of time.
If you are unhappy with your purchase & wish to return it, please click here to book your return.
International orders
Welcome valued international customers. You can order all your lighting products directly from our website or you may email your order request to orders@zlights.com.auWhen should I book an appointment with my electrician?
We understand that it is tempting to book your electrician well in advance. However, we strongly recommend holding off your electrician appointment until after you have received your order. This would allow for an adequate amount of time to ensure the contents of your order have arrived safely and to accommodate for any unexpected delay in shipping, which is unfortunately beyond our control.
How long does delivery take?
What shipping couriers do you use?
We use various couriers such as NZ Post, NZ couriers and Kiwi Post. Please allow for few more days in the event of poor weather or high traffic period such as public holidays. Your item’s may be left at your shipping address at the discretion of the driver at the time if it is safe to do so. In the event your item cannot be left, it usually will be carded in your letter box for you to arrange collection from your local post office
Can my delivery address be different from my billing address?
Yes, definitely. Please make sure to choose different addresses during the checkout process.
How do I track my order and delivery status?
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email from our service team tracking number and link to track your order online. Tracking information will be made available as soon as you receive this email, please note that tracking numbers can take a few hours to be active once received.